Certified Restoration has caring approach

When disaster strikes, Certified Restoration cares. In an instant, a person's world can be turned upside down by an unforeseen tragedy. People affected are often left wondering how they will ever move on. Luckily for those in the northern Ohio area, the relief team of Certified Restoration and Squeaky Peak has the tools and talents to help people pick up the pieces. The company Certified Restoration began in 2012 when various founding members, who all had restoration experience, had a vision of being able to provide the services they were skilled at with more compassion. For the next seven years, they built their brand and reputation before a change in ownership catalyzed when it joined with the already established Squeaky Peak Specialty Cleaning. From there, the two companies combined and have become synonymous with "get it done right" in the region. "We're all very hands-on as far as owners," said Matt Hitchcock, speaking about himself and fellow owners Steve Yontz and Don Giles. "When it comes to working on projects, all of us are at the shop every day. We don't just own the company, we actually work on it." As far as the work it does, Certified Restoration and Squeaky Peak covers round-the-clock water damage restoration and flood cleanup, fire and smoke damage cleanup and repair, mold removal, mold testing and remediation. Additionally, they also take care of crawl space encapsulation and moisture mitigation, professional carpet, area rug, tile and steam cleaning, air duct and dryer vent cleaning, biohazard and trauma scene cleanup, cigarette, pet and smoke odor removal, full-service junk removal and property clean-outs, kitchen, bath, interior reconstruction and home improvements, post-construction and commercial janitorial services. As if that weren't enough, they also handle soft-wash house and siding cleaning, low-pressure roof cleaning and algae removal, driveway and concrete cleaning and sealing, deck and fence cleaning, restoration and staining, high-pressure power washing for patios and pavers, gutter cleaning, brightening and pest control and spider spraying. The company also prides itself on being competitive and fair with its pricing and offers free estimates for all its non-emergency services. As far as the emergency services go, it works closely with insurance companies but even closer with those in need, providing all the information necessary to help make the process as painless as possible for the homeowners. "We educate them to let them know it's their responsibility to hire a contractor and how the insurance company can't tell them who to hire," Hitchcock said. "We will work with the insurance company but, ultimately, we work for the homeowner. We want to help them along the way with the process, because it can be difficult." That excellent customer service mindset, combined with the charitable work it does with area nonprofit organizations, are among the many reasons that Certified Restoration and Squeaky Peak have come to be known as the community's choice in home improvement, cleaning services, restoration and carpet cleaning. The company has won or been finalists in the Firelands Best of the Best awards in multiple categories every year since 2019. On top of the local accolades, Certified Restoration and Squeaky Peak are accredited with the Better Business Bureau, Power Washers of North America and the Institute of Inspection, Cleaning and Restoration Certification, which is a nonprofit organization that sets the global standard for the disaster restoration industry. "We have probably close to 60 to 70 years combined experience, so we're familiar with pretty much every aspect of restoration work," Hitchcock said. "If we can't help you, we'll let you know, and we'll try to point you in a direction, even if it's to another company or competitor." For more information on Certified Restoration and Squeaky Peak, visit certifiedrestorationohio.com.