StubHub forced to issue refunds

COLUMBUS — An investigation into a ticket resale company has led to refunds for thousands of Ohioans. StubHub has agreed to provide refunds for customers who bought tickets to events that were later canceled due to COVID-19, according to a news release. "We'd all like a refund from the ride COVID has taken us on," Ohio Attorney General Dave Yost said in the release. "But in this case, there was a written policy not followed." Ohio and nine other states joined the investigation into StubHub after receiving complaints about the company not upholding their "FanProtect Guarantee" policy. The policy states that customers would receive full refunds for events that were canceled. StubHub canceled the policy in March 2020, and customers were told instead of refunds they would receive credits for future purchases. StubHub settled the complaint filed by Yost. The deal requires StubHub to honor its policies and not change refund policies for purchased tickets unless the consumer consents to the change, according to the release. The company faces a $600,000 penalty if refunds are not provided promptly or any other terms of the agreement are violated.